For repairs, Nhaka Centre may use new or previously used genuine parts that have been tested and meet functional requirements, in accordance with applicable laws.

Our standard repair process takes approximately 48 hours, assuming parts are readily available and the quote is promptly approved.

Yes, all our products and services are backed by a 6 month warranty.

Yes, we provide comprehensive support for both hardware and software related problems.

We have a high success rate (around 90%) in repairing devices with liquid damage.

No, we do not bypass security features like iCloud. For iCloud-related issues, we recommend contacting Apple's dedicated support team.

Yes, we welcome trade-ins.

Yes, we offer a wide selection of both pre-owned and brand-new Apple devices.

No, we do not sell any products with bypassed security features.

Yes, all our products are sold with a 6-month warranty covering repair or replacement.

Our certified pre-owned products are guaranteed against factory defaults for 6 months. If a return is necessary due to a factory default, the customer is responsible for the return shipping costs. For eligible returns, Nhaka Centre will first attempt to repair or replace the device. If neither is possible, a full refund will be issued.

Nhaka Centre is not responsible for lost or damaged returns. We advise using a trackable courier service.

This return policy does not apply to devices returned in unusable condition due to:

1. Unauthorized modifications causing damage.
2. Damage resulting from user negligence or improper care.
3. Damage caused by electrical surges.
4. Missing original packaging (if applicable). 5. Absence of proof of purchase.

Please bring your device to our store for a physical assessment to determine its condition. Kindly bring your valid identification documents and proof of ownership.

Yes, we prioritize your security. We do not share your data with third parties. All collected information is used solely for our internal administrative purposes.